1. Introduction

1. 1.1. "Doorvenza" is a trademark of Doorvenza Inc., a company registered under the relevant laws of the United States, with its headquarters located at State College, Pennsylvania, USA.
2. 1.2. The domain name www.doorvenza.com is owned by Doorvenza Inc.
3. 1.3. Doorvenza operates under all applicable laws and regulations in the United States.

2. Acceptance of Terms

1. 2.1. By accessing and using the services provided by Doorvenza, you agree to be bound by these Terms of Use.
2. 2.2. If you do not agree to these Terms of Use, you may not access or use Doorvenza"s services.

3. Intellectual Property

1. 3.1. The "Doorvenza" trademark, logo, and any other related marks are the property of Doorvenza Inc. and are protected by intellectual property laws.
2. 3.2. You may not use, reproduce, or distribute any content from Doorvenza without prior written permission from Doorvenza Inc.

4. Modification of Terms

1. 4.1. Doorvenza Inc. reserves the right to modify these Terms of Use at any time without prior notice.
2. 4.2. Your continued use of Doorvenza"s services after any modifications indicates your acceptance of the modified terms.

5. Governing Law

1. 5.1. These Terms of Use shall be governed by and construed in accordance with the laws of the United States of America.
2. 5.2. Any disputes arising out of or in connection with these Terms of Use shall be subject to the exclusive jurisdiction of the courts in, USA.

6. Contact Information

1. If you have any questions or concerns regarding these Terms of Use, please contact us at support@doorvenza.com.
2. By accessing and using Doorvenza"s services, you hereby consent to these Terms of Use and agree to abide by them.

Acceptance of Terms

1. Thank you for choosing Doorvenza for your e-commerce needs. These Terms of Use (the "Terms") are designed to inform you of your rights and obligations concerning your usage of the Doorvenza website at www.doorvenza.com (the "Site") and any associated mobile or software applications ("Doorvenza Platform"), collectively referred to as the "Services".
2. These Terms apply to all Doorvenza customers, both existing and future. By accessing this site (referred to as the “Marketplace”), you agree to adhere to these Terms, acknowledging that they form a legally binding agreement between you and Doorvenza (referred to as the “User Agreement”). If you do not agree to these Terms or are unable to abide by them, you may not use the Services. Your utilization of the Doorvenza Platform is at your own risk, including the potential exposure to content that may be objectionable or inappropriate.
3. The User Agreement may undergo updates periodically by Doorvenza without prior notice. Therefore, it is advisable to review the User Agreement, accessible on the Marketplace, each time you engage with and/or utilize the Marketplace.
4. The terms "visitor(s)", "user(s)", and "you" herein refer to any individual visiting, accessing, browsing, and/or utilizing the Marketplace at any given time.
5. If you require clarification regarding the Terms of Use, please feel free to reach out to us at info@doorvenza.com.

Services Overview

1. Doorvenza operates as a platform for domestic consumers to engage in transactions with registered third-party businesses. These businesses have been authorized to utilize the Doorvenza Marketplace to showcase and offer products for sale. It's important to clarify that Doorvenza solely provides the Marketplace as a platform for transactions, and does not offer any additional services to users beyond facilitating transactions at their own discretion and risk, unless otherwise specified in writing.
2. Doorvenza does not act as a participant in any transaction between you and the third-party sellers, nor does it have any control, involvement, or influence over the products offered by these sellers or the prices they set. Consequently, Doorvenza disclaims any warranties and liabilities associated with products listed on the Marketplace.
3. Services offered on the Doorvenza Marketplace are accessible only in select regions within the United States and are subject to restrictions based on the operating hours and days of the third-party sellers.
4. Transactions conducted through the Doorvenza Marketplace may incur delivery charges if the minimum order value is not met. You will be notified of any applicable delivery charges during the checkout process for transactions on the Marketplace.
5. Additionally, transactions on the Doorvenza Marketplace may be subject to a convenience & safety fee. You will be informed of such fees during the checkout process for transactions on the Marketplace.

Eligibility

1. Individuals who are considered "incompetent to contract" as defined by the laws of the United States, including minors and undischarged insolvents, are not eligible to access or use the Doorvenza Marketplace.
2. However, if you are a minor, meaning you are under the age of 18 years, you may access and use the Marketplace under the supervision of a parent or legal guardian who agrees to abide by these Terms of Use. Nevertheless, you are prohibited (even under supervision) from purchasing any product(s) intended for adult consumption, the sale of which to minors is prohibited.
3. The Doorvenza Marketplace is designed as a platform for end-consumers seeking to purchase products for personal domestic use. If you are a retailer, institution, wholesaler, or any other business entity, you are not eligible to utilize the Marketplace to procure products from third-party sellers who have been authorized to display and offer their products for sale.
4. Doorvenza, at its sole discretion and without assuming liability, reserves the right to terminate your registration or refuse to grant access to the Marketplace if: (i) it is discovered or brought to our attention that you do not meet the eligibility criteria, or (ii) Doorvenza has reasonable grounds to believe (including through evaluating usage patterns) that the eligibility criteria is not met or is violated by a user, or (iii) there is potential breach of the terms outlined in this User Agreement.
5. To ascertain compliance with the eligibility criteria, Doorvenza utilizes algorithms and/or predetermined criteria-based technology. Consequently, your usage may occasionally be restricted or blocked due to overlap with such algorithms/predetermined criteria. If you are a genuine domestic user of the Platform and encounter such restrictions, please reach out to us for assistance.

License & Access

1. Doorvenza grants you a limited sublicense to access and utilize the Marketplace for personal use only. This sublicense does not extend to downloading (except for page caching) or modifying the Marketplace or any portion thereof without the express prior written consent of Doorvenza. The limited sublicense does not permit any resale or commercial use of the Marketplace or its contents, including but not limited to the collection and use of product listings, descriptions, or prices; any derivative use of the Marketplace or its contents; any downloading or copying of information for the benefit of another third party; or any use of data mining, robots, or similar data gathering and extraction tools.
2. The Marketplace, or any part thereof, may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express prior written consent of Doorvenza.
3. You are prohibited from framing or utilizing framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Doorvenza or its affiliates without the express prior written consent of Doorvenza.
4. You may not use any meta tags or any other “hidden text” utilizing Doorvenza's name or trademarks without the express prior written consent of Doorvenza.
5. You agree not to attempt to gain unauthorized access to any portion or feature of the Marketplace, or any other systems or networks connected to the Marketplace, or to any server, computer, network, or to any of the services offered on or through the Marketplace, by hacking, 'password mining', or any other illegitimate means.
6. Furthermore, you agree and undertake not to host, display, upload, modify, publish, transmit, update, or share any information that:
   • Belongs to another person and to which you do not have any right;
   • Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner;
   • Harms minors in any way;
   • Infringes any patent, trademark, copyright, or other proprietary/intellectual property right;
   • Violates any law for the time being in force;
   • Deceives or misleads the addressee about the origin of such messages communicates any information which is grossly offensive or menacing in nature;
   • Contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer resource;
   • Threatens the unity, integrity, defense, security, or sovereignty of the United States, friendly relations with foreign states, or public order, or causes incitement to the commission of any cognizable offense or prevents investigation of any offense, or is insulting to any other nation;
   • Is misleading or known to be false in any way.
7. Any unauthorized use shall automatically terminate the permission or sublicense granted by Doorvenza.

Account & Registration Obligations

1. To place orders on the Doorvenza Marketplace, all users are required to register and log in. It is your responsibility to ensure that your account and registration details are kept current and accurate for all communications concerning your purchases from the Marketplace. By agreeing to the Terms of Use, you consent to receive promotional or transactional communications and newsletters from Doorvenza and its partners. You have the option to opt out of such communications and/or newsletters by contacting the customer services team of the Marketplace or by submitting a request for the same.
2. During the registration process on the Marketplace, Doorvenza may collect personally identifiable information about you, including but not limited to your name, email address, age, address, mobile phone number, and other contact details, as well as demographic information such as your age, gender, occupation, education, and address. Additionally, Doorvenza may gather information about the pages you visit/access on the Marketplace, the links you click, and the frequency of accessing specific pages/features. The collection and usage of information about you are governed by the privacy policy of Doorvenza, which can be found at https://www.doorvenza.com/privacy-policy. By registering your mobile number with us, you consent to receive communications from us via phone calls, SMS notifications, mobile applications, and/or any other electronic mode of communication regarding any order, shipment, or delivery-related updates.

Pricing

1. Doorvenza endeavors to ensure that the prices of all products offered for sale are accurate and up to date. However, occasional discrepancies may occur due to technical issues, typographical errors, or incorrect product information provided by third-party sellers. In such instances, Doorvenza reserves the right to cancel orders without any further liability.

Advertising

1. Doorvenza may display advertisements and promotions to support some of its services. These advertisements may be tailored to the content of the services or user queries. Doorvenza reserves the right to change the manner and extent of advertising without notice. By using the services, you agree to the placement of such advertising.
2. Certain sections of the site may contain advertising material submitted by third parties or customers. Doorvenza is not responsible for the accuracy or legality of such material. Any dealings with advertisers found on the platform are solely between you and the advertiser.
3. Regarding charitable campaigns, Doorvenza is not involved in fund collection or utilization. Information related to charitable campaigns is provided for informational purposes only, and customers are advised to verify independently before taking any action.

Disclaimers

1. By accessing the services on the website and engaging in transactions, you acknowledge and accept that you are doing so at your own risk. It is your responsibility to exercise best judgment before entering into any transactions. While the Company strives to display available products accurately, including their color, size, shape, and appearance, variations may occur from the depiction on your mobile/computer screen.
2. The Company does not provide any representation or warranties regarding the products available on the Marketplace, nor does it implicitly or explicitly endorse the sale or purchase of any products. The Company accepts no liability for any errors, inaccuracies, or omissions from third parties or for information received from third parties and provided to you through the Marketplace or otherwise.
3. You acknowledge and agree that the Company shall not have any right, title, or interest in any product(s) subject to a sale and purchase contract between you and the relevant third-party seller. The Company does not control the quality, availability, or any other aspect of the product(s) and is not liable for damages or delays due to products that are out of stock, unavailable, or backordered.

Reviews, Feedback, Submissions

1. Any reviews, comments, feedback, suggestions, ideas, or other submissions provided on the Marketplace (collectively, "Comments") shall become the property of Doorvenza upon disclosure, submission, or offer. By submitting Comments, you agree to assign all worldwide rights, titles, and interests in copyrights and other intellectual properties to Doorvenza. Doorvenza may use, reproduce, disclose, modify, adapt, create derivative works from, publish, display, and distribute Comments for any purpose without restriction or compensation.
2. Doorvenza is not obligated to maintain Comments in confidence, compensate users, or respond to Comments. Comments must comply with the Terms of Use and not violate any third-party rights or cause harm. Doorvenza reserves the right to monitor, edit, or remove Comments, and users are responsible for the content they submit. Users agree not to use false information or impersonate others when submitting Comments.
3. Reliance on Comments from third parties is at your own risk. You indemnify Doorvenza and its affiliates against claims resulting from Comments you submit.

Copyright & Trademark

1. Doorvenza, its suppliers, and licensors reserve all intellectual property rights in all materials on the Marketplace. Access or use of the Marketplace does not grant any license to Doorvenza's intellectual property rights. All rights, including copyright, are owned by or licensed to Doorvenza. Unauthorized copying, storing, modification, distribution, or reposting of any content on the Marketplace is prohibited without Doorvenza's express written consent.
2. The names, logos, and related product and service names are trademarks or service marks of Doorvenza, its affiliates, partners, or suppliers. No trademark or service mark license is granted for materials on the Marketplace. Use of any name, logo, or mark without permission is not authorized.
3. References to third-party names, marks, products, or services on the Marketplace are provided for convenience and do not imply endorsement or recommendation by Doorvenza. Doorvenza is not responsible for the content of third-party sites linked on the Marketplace and does not guarantee the accuracy of such material. Accessing third-party websites via links on the Marketplace is at your own risk.

Termination

1. This User Agreement remains effective until terminated by either you or the Company. You have the right to terminate this User Agreement at any time by discontinuing your use of the Marketplace. The Company reserves the right to terminate this User Agreement at any time without notice, thereby denying you access to the Marketplace.
2. The Company's rights to any comments and to be indemnified under the terms of this agreement survive any termination. Termination of this User Agreement does not cancel your obligation to pay for products already ordered from the Marketplace or affect any liability that arose under the User Agreement before termination.

Communication with the Company

1. If you need to correct or update any information you have provided, you can do so online through the website itself. Alternatively, you may contact the Company via email at: info@doorvenza.com..
2. In case of loss of access to the website, please reach out to the Company by sending an email to: info@doorvenza.com..

Collection, Storage, and Use of Information

1. We may automatically collect certain information, including your web browser, IP address, and cookies stored on your device, to understand user demographics, interests, and behavior for internal research and improvement of our services. This information is aggregated and analyzed.
2. Personal information provided by you is used to provide services, communicate account and product/service related information, offer customer care services, undertake fraud prevention checks, comply with laws, and send information and offers on products and services.
3. We may share necessary information with third parties to fulfill your service request. Your contact information may be used for notifications, product improvement efforts, and promotional materials.
4. Permission to access your device, location, contacts, SMS, phone, email, media/files, Wi-Fi connection, and camera is used to enhance your experience, provide personalized services, and optimize site features.
5. Call recording may occur for training and quality purposes. By using our services, you consent to the recording and sharing of information provided during calls.
6. You agree to the sharing of your data with affiliates and regulatory authorities if required by law. You have the option to withhold certain information, opt-out of non-essential communications, and manage your privacy settings.
7. We use cookies for web page analysis, promotional effectiveness, and to enhance user experience. You can decline cookies, but this may limit certain features. We do not control third-party cookies.
8. Personal correspondence and activities on the website may be collected and stored. We retain information only as long as necessary or as required by law.
9. The website may contain links to other websites whose privacy practices we do not control.

Protection of Information

1. To safeguard your information, we've implemented physical, electronic, and managerial procedures. Our servers are accessed only by authorized personnel, and information is shared with employees on a need-to-know basis to fulfill transactions and provide services.
2. While we strive to maintain the confidentiality of your data, please note that internet transmissions may not be entirely secure. We cannot be held liable for disclosure due to transmission errors or unauthorized acts.
3. We will never request sensitive information via email or telephone. If you receive such a request, please refrain from responding and forward the details to info@doorvenza.com. for appropriate action.

Misrepresentation Disclaimer

1. Doorvenza assumes no responsibility for unauthorized communications regarding any offers or promotions. This encompasses any fraudulent activities or misrepresentations perpetrated by third-party entities, resulting in user loss or harm.
2. Please note that Doorvenza does not operate a call center nor provide any landline, mobile number, or email for communication purposes via internet, social media, or any other electronic channels, apart from the contact information provided below.
3. Should users need to communicate, they may do so using the following email address: info@doorvenza.com.

By using the services provided by the Company, you agree and confirm to the following:

1. Any additional costs incurred by the Company for re-delivery of products due to delayed delivery or incorrect information provided by you shall be borne by you. The Company does not guarantee delivery times and shall not be liable for delays beyond its reasonable control. You extinguish our responsibility if you request unattended delivery.
2. You agree to use the services for lawful purposes only, complying with all applicable laws and regulations.
3. You will provide authentic and accurate information, and the Company reserves the right to validate it at any time.
4. False or inaccurate information provided by you may result in rejection of registration, order cancellation, and debarring from future services without liability.
5. You transact on the Marketplace at your own risk, exercising prudence before entering any transaction.
6. By placing an order, you agree to the conditions of sale stated in the product description.

Tax effect on delivery

1. As our nation embraces tax reforms, we, at Doorvenza, are committed to ensuring compliance with the latest tax regulations in the United States.
2. Your orders will continue to be processed as usual, adhering to the applicable tax guidelines in the USA.
3. What changes can you expect from us? Certain goods may be exempt from specific taxes, as per US tax laws. Consequently, your order may be itemized into three components:
   • Delivery Statement: Provided by our field executive, this document will list all the items included in your order.
   • Tax Invoice: This will detail the items that are subject to taxation.
   • Bill of Supply: For items exempt from taxation, they will be included in the same bill.
4. Rest assured, you will continue to enjoy the benefits of tax compliance and competitive pricing from Doorvenza.

Order cencellation:

1. User-initiated Order Cancellation: Users have the option to cancel their orders at any time before they reach the "billed" stage. This means that if a user decides to cancel an order before it is processed for billing and shipment, they can do so without any penalty. Upon cancellation, the user can expect a refund for any payment made for the canceled order. The refund process typically takes approximately 48-72 hours to complete. This policy allows users the flexibility to adjust their orders based on their needs or changing circumstances.
2. Company-initiated Order Cancellation: The Company reserves the right to cancel orders under certain circumstances:
   • Fraudulent Transactions: If the Company suspects that a transaction is fraudulent or involves unauthorized activity, it may cancel the order to protect both the user and the integrity of the marketplace. This proactive measure helps prevent potential financial losses and maintains trust within the platform.
   • Violation of Terms: Orders may also be canceled if they violate the terms of use or user agreement agreed upon by both parties. This could include situations where users engage in prohibited activities or misuse the platform in any way.
   • Product Unavailability: In cases where a product becomes unavailable after an order is placed due to reasons such as stock depletion or logistical issues, the Company may cancel the order. This ensures transparency and prevents users from waiting indefinitely for products that cannot be fulfilled.
   • Technical Errors or Inaccuracies: Despite efforts to maintain accurate product information, technical issues or typographical errors may occasionally lead to inaccuracies in product specifications on the marketplace. If such errors are identified before the order is processed, the Company may cancel the order and provide the user with credit or a coupon equivalent to the value of the returned product. This credit can then be used for future transactions on the marketplace.
3. Maintaining Integrity and Security: The Company keeps a record of all fraudulent transactions and non-compliant users. This enables them to identify and take appropriate action against individuals engaged in fraudulent activities or repeated violations of marketplace policies. As part of this effort, the Company reserves the right to deny access to such users or cancel any future orders placed by them. This proactive approach helps safeguard the interests of legitimate users and maintains the overall integrity and security of the marketplace.

Terms & Conditions - Purchase of Cigarettes and Other Tobacco/Smoking Products:

1. Age Requirement: Users agree and confirm that they are at least eighteen (18) years of age or older to purchase cigarettes and other tobacco/smoking products through the Marketplace.
2. Age Verification: Users must provide a government identification document containing a photograph and date of birth when placing orders for cigarettes and other tobacco/smoking products on the Marketplace.
3. Identification Verification: The Delivery Agent may request users to provide a government identification document at the time of delivery of cigarettes and other tobacco/smoking products for verification purposes.
4. Cancellation and Refund Policy: If a user is found to be below the age of 18 years, provides a government identification document that does not belong to them or appears to be fake, the Delivery Agent reserves the right to cancel the order. In such cases, the user will not be entitled to receive any refund for the amount paid towards the cancelled order, including delivery charges and payment gateway charges.
5. Availability of Delivery: The delivery of cigarettes and other tobacco/smoking products is subject to the availability of delivery slots and stocks at the store.