Refund & Return Policy
At DoorVenza, we strive to ensure customer satisfaction by providing high-quality products and reliable services. However, we understand that there may be instances where users wish to return an item or request a refund. This policy outlines the eligibility criteria, process, and limitations associated with returns and refunds.
1. Eligibility for Returns
Users may request a return if their purchase meets the following conditions:
- The item is defective, damaged, or incorrect upon delivery.
- The return request is initiated within 14 days of receiving the product.
- The product remains unused, in its original packaging, and accompanied by all accessories.
- The item is not categorized under non-returnable products, such as perishable goods, personal care items, or digital content.
DoorVenza reserves the right to deny returns if these conditions are not met.
2. Return Process
To request a return, users must follow these steps:
- Log in to their DoorVenza account.
- Navigate to the “Order History” section.
- Select the order containing the item they wish to return.
- Submit a return request along with images (if applicable) to verify the claim.
- Await approval from DoorVenza’s support team.
Once approved, users will receive instructions on returning the item, including the appropriate shipping method. Return shipping costs may be covered by DoorVenza depending on the reason for return.
3. Refund Policy
Refunds are processed based on the original payment method and the nature of the return:
- Defective or Incorrect Items: A full refund, including shipping costs, will be issued.
- Change of Mind Returns: A partial refund may be granted, subject to a restocking fee.
- Non-Refundable Items: Products marked as final sale, customized goods, or perishable items do not qualify for refunds.
Refunds typically take 5-10 business days to reflect in the user’s account. If delays occur, users should contact their payment provider.
4. Exceptions & Limitations
- Items purchased during promotional events or with discount codes may have different return policies.
- If an item is returned in poor condition, DoorVenza reserves the right to decline the refund.
- Fraudulent return claims will result in account suspension.
By making a purchase on DoorVenza, users acknowledge and agree to this refund and return policy.
Cancellation Policy
DoorVenza aims to provide a seamless shopping experience, but we understand that circumstances may arise where users wish to cancel an order. This policy outlines the conditions, procedures, and limitations of order cancellations to ensure fairness and efficiency.
1. Eligibility for Cancellation
Users may cancel an order under the following conditions:
- The order has not been processed or shipped.
- Cancellation is requested within a specific time frame (typically within 1 hour of placing the order).
- The product is not categorized as a final sale, personalized item, or perishable good.
If an order has already been shipped, it cannot be canceled. Instead, users may refer to our return policy for possible resolutions.
2. Cancellation Process
To request an order cancellation, users must:
- Log in to their DoorVenza account.
- Navigate to the “Orders” section.
- Select the order they wish to cancel and check its status.
- Click on the cancellation option (if available) and confirm the request.
- If the cancellation option is not available, users should contact customer support immediately.
Users will receive an email confirmation if the cancellation request is successfully processed. If an order is not eligible for cancellation, DoorVenza will notify the user of alternative options.
3. Refunds for Canceled Orders
For successful cancellations, refunds will be processed based on the original payment method:
- Credit/Debit Cards: Refunds are issued within 5-7 business days.
- Online Payment Wallets: Refunds typically take 3-5 business days.
- Gift Cards/Store Credit: Refunds will be credited back to the user’s DoorVenza account for future purchases.
In cases where a refund delay occurs, users should check with their bank or payment provider for processing times.
4. Non-Cancelable Orders
Certain product categories are not eligible for cancellations, including:
- Perishable Goods: Fresh food, beverages, or items with a short shelf life.
- Customized Products: Items that are personalized or made-to-order.
- Final Sale Items: Clearance or promotional goods marked as non-refundable.
- Downloadable Content: Digital items, including e-books, software, and subscription-based services.
5. Doorvenza's Right to Cancel Orders
DoorVenza reserves the right to cancel orders in specific situations, such as:
- Fraudulent Activity: Suspicious transactions or unauthorized payment methods.
- Stock Unavailability: If the item is out of stock or discontinued.
- Pricing Errors: Incorrect pricing due to system glitches or typographical mistakes.
- Regulatory Compliance: If an order violates local laws or delivery restrictions.
If DoorVenza cancels an order, users will be notified immediately, and a full refund will be issued.
6. Changes to the Cancellation Policy
DoorVenza reserves the right to modify or update this policy as needed. Users will be informed of changes through our standard notice delivery methods. By continuing to use our services, users agree to abide by the updated terms.
By placing an order on DoorVenza, users acknowledge and accept the conditions outlined in this cancellation policy.
7. In-Store Pickup Or Home Delivery
DoorVenza offers users the convenience of choosing between in-store pickup and home delivery for their purchases. This section outlines the terms and conditions associated with each option to ensure a seamless experience.
In-Store Pickup
Users selecting in-store pickup must adhere to the following guidelines:
- Orders will be available for pickup only at designated DoorVenza locations.
- Customers will receive an email notification when their order is ready.
- A valid ID and order confirmation number must be presented at pickup.
- Orders not collected within seven (7) days may be canceled, and a restocking fee may apply.
- If another individual is picking up the order on behalf of the purchaser, they must be listed as an authorized pickup person in the order details.
Home Delivery Service
For users opting for home delivery, DoorVenza ensures efficient and timely shipping. Terms of service for home delivery include:
- Deliveries are available in designated service areas. Users should verify their address eligibility before placing an order.
- Standard delivery times range from 2-7 business days, depending on location and product availability.
- Expedited shipping options may be available for an additional fee.
- Users must provide accurate shipping information to prevent delivery delays.
- If an order cannot be delivered due to an incorrect address, additional charges may apply for redelivery.
Delivery Attempt & Signature Requirements
Certain products, including high-value or age-restricted items, may require a signature upon delivery. Users are responsible for ensuring someone is available at the delivery address to receive the package.
If delivery attempts fail due to the recipient’s absence or incorrect address details, the order may be returned to the sender. Users may need to pay additional shipping fees for reattempted deliveries.
Damaged or Missing Items in Delivery
If a user receives a damaged package or missing items, they should report the issue within 24 hours of delivery by:
- Contacting DoorVenza’s customer support.
- Providing order details, images of the damaged product, and packaging.
- Awaiting further instructions regarding replacement or refund eligibility.
Delivery Restrictions
DoorVenza complies with all legal shipping restrictions, including regulations on age-restricted items, perishable goods, and hazardous materials. If a user orders a restricted item for a non-serviceable area, their order may be canceled, and a refund will be issued.
Modifications & Cancellations for Delivery Orders
- Users may modify their delivery address within 1 hour of placing an order.
- Cancellations for home delivery must be requested before the order is processed. Once an order is out for delivery, it cannot be canceled.
- DoorVenza reserves the right to refuse delivery to areas deemed unsafe or inaccessible.
By choosing in-store pickup or home delivery, users agree to these terms and understand their responsibilities in ensuring a smooth fulfillment process.